• 6012 Aviation Drive, Pflugerville, TX 78660

Frequently Asked Questions

Do you have some Questions?

We are inside the FBO of the Austin Executive Airport Pflugerville Tx 78660

Safety is always our #1 priority. Because of that, there are a few things you will need to know before booking your trip.

Weights of all members of your party – Helicopters require even weight distribution so, in order to ensure safety make sure you have those handy when booking.

We’ll need to store all your personal possessions in one of our secure lockers. Phones,
cameras, and small purses are okay to bring aboard.

We require all passengers to be here 30 minutes prior to flight time to get through the check-in and safety briefing process. Tours are roughly 20-25 minutes of flight time. All in, you should budget about an hour to spend with us and we promise it will be well worth your while.

The old saying is if you don’t like the weather in Austin wait for 5 minutes. We use state of the art atmospheric monitoring tools to ensure that every ride is as safe and of the best quality possible here are a few things to remember…

We will do everything we can to notify you before your flight time if we are expecting delays or cancellations.

You will not be charged any fees for weather based cancellations or reschedulings.

We will do everything within our power to get you rescheduled and flown the same day.

If we can’t fly you and you can’t reschedule a full refund will be granted.

If you are here and the weather unexpectedly takes a turn for the worse in the short term, there is so much to do within 5 minutes of the heliport so ask our staff or the terminal staff for suggestions.

Your flight will depart at your scheduled time and take you on an epic journey with unparalleled views of the city. Including…

The Capitol building
The 360 Bridge
Barton Springs
UT Stadium
Downtown Austin
And so much more…

Your online advance booking prices are guaranteed.
A 48-hour cancellation or change of tour notice is required for all helicopter tours booked online.
If for any reason you decide to cancel or change your reservation, you must notify us 48-hours prior to the tour date. Sorry, cancellations or changes made within 48-hours of the tour are not refundable and will be charged in full.
If you decide to cancel or change your reservation, we require your reservation confirmation number at the time of the reservation.
All flights are weather permitting. If for any reason a flight was canceled by ATX Heli Tours due to the weather, your ticket will be fully refunded or you may choose to reschedule your tour plans.
Please note that flight routes and destinations may be changed due to weather conditions. For further assistance, you may contact us via email (Info@austinhelitours.com)

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